Ref: 16/12
Salary: £16,830 per annum
Location: The Bridewell, Bristol
Closing Date: February 3, 2012
The core purpose of this role is to ensure the provision of a range of efficient, effective and high quality facilities, site security, health and safety and administrative service to a range of clients, including the ASC and their External Partners.
Main Duties:
- To consult discuss and review the range and standard of services required and delivered with clients, contractors, vendors and ASC departments to ensure quality services are provided to the standard required . To include recommendations and improvements to the services provided and arrange for implementation.
- To respond to and resolve ,under delegated authority from the Facilities Management Officer, all facilities, site security and health and safety issues, queries and complaints to achieve service aims, including car parking arrangements, cleaning and catering standards and availability etc.
- Receive, investigate, where necessary and action requests for facilities services, to include premises fault reporting, conference room bookings, hospitality requirements, lockers and staff parking allocations and priorities.
- To verify, raise and process facilities orders, dealing with delivery queries with the vendors and checking deliveries.
- To deploy and oversee handypersons, prioritising workloads to ensure deadlines are met and that client requirements are carried out promptly and efficiently.
- To monitor performance of contractors, responding to and resolving complaints locally using the delegated authority of the Facilities Management Officer
- To conduct security safety and other audits, taking necessary action to highlight and resolve any discrepancies, as required, to include proximity/security passes held by external partners, lockers, health and safety fire marshalls, first aid boxes and noticeboards.
- Support the line manager/management team in responding to queries on specific issues by collecting and collating relevant information. This will include providing data, background papers correspondence and reports.
Qualifications/Requirements:
- Analytical Skills
- Organisational Skills
- Communication Skills
- Customer Focus
- Decision Making
- Interpersonal Skills
- Customer relation skills (internal and external customers)
- Experience of office administration
- Experience of solving problems / issues
- Experience of collecting / collating data
- Computer literate (including spreadsheets, word processing and databases)
- Communication skills (verbal and written)
- Able to work on own initiative
- Experience of team working
To find out how to apply, please click here.
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